I’m honestly sad to write this review.
I’ve used your company for several years now with no issues.
My past 3 orders have been horrible.
They all are dead within 2 weeks.
I’ve had the post office hold them so they are not sitting in the mail box which did no good.
The substrate is completely saturated and they smell horrible from the first day I open them.
I’m honestly concerned about continuing to use them.
I reported this the first time and was told too bad because it wasn’t reported within 24 hours of receiving them.
As stated it’s taking 2 weeks and they all are dead.
I recently ordered 20 silkworms from symton for the first time. I had a total of 13 in the container when it arrived and one of the 13 were dead.
My pancake patty loved them! Will order again!
I feel like they sat too long in transit because the time I got them, the food was all over the place so them were squashed. The container looked horrible never again.
I ordered some dubias for my bearded dragon because my local pet store cannot seem to keep theirs alive. Even after some shipping delays (thank you, postal service), the dubias arrived alive and well. Symptom was prompt with my concerns about the shipping but I turned iut bot to have any issues. 10/10, would order again.
The feeder refill is such a convenient bundle of everything you need. Most importantly everything arrived alive! Will definitely be ordering again