I have been getting these for over 5 years and it has been a wonderful experience! My beardie loves to eat them, the larvae last awhile, and customer service is spectacular! I always recommend to my friends with reptiles!
It's January. I live in NY. It's so cold out that by the time the package arrives, the heat pack is ice. The first order was all dead larva and roaches. Their customer service is incredible and sent a second shipment immediately! The larva arrived dead and only a few roaches were alive. I dont blame them, I blame mother nature.
We have been a long time customer of Symton for our Bearded Dragon. He loves their Black Soldier Fly Larvae! We have always had a great experience with our orders. Living in Minnesota, there is always a chance that the insects we order will be dead on arrival with the cold temps in the winter months. We recently had an order that was delayed in shipping (not Symton's fault) and they were dead on arrival, they without question sent us a new order without charge. That is something a great company would do and why I decided to leave this review and provide the positive feedback that they deserve. Thank you for being excellent and consistently providing quality product!
I placed my order for Silkworms and Hornworms on January 7th. And I still have not received my order and it's January 20th.
90-95% of the shipments arrive in good time with healthy larvae gobbled up by our dragon. This shipment was delayed in release, then delayed in transport resulting in runs to our local pet store for an alternative source of food as we had nothing left. They finally arrived 4 days later than expected and are all dead. Our dragon will not eat these and we will have to take another trip to the local pet store for a viable food option.