Ordered medium and small BSF larva during the great freeze of 2026. I figured that my order would be postponed until the areas warmed. I was wrong. Order dispatched quickly with Heat packs. I am aware that I live in HI and that my temps are fine, but I was concerned about the areas that the package might have traveled through. It arrived late (not Symton's fault, USPS) but larvae were fine. Did I need the heat packs? I don't know, but it is cheap insurance to get my order to me.
I've never had an issue with Symton before but this time the bugs had a terrible rotten smell. The weather isn't extreme so not sure what happened. Tried contacting support via email two days ago with no reply. If I receive a reply and some help then I'll update my review to 5 stars.