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I received an email that said I would receive my package on the 20th when I got home on the 18th and found my order on the porch the outside temperature was 17° and my bugs were cold I think they all served but other than that all is well
The BSFLs arrived in great condition. They are nice sized and active.
Arrived super fast AND my dragon ate them no problem!
I am completely satisfied with the silkworms I received! I received more than 20 and they were small and perfect sized. Having them arrive small is best because some people need smaller sized worms for their pets, and if you need larger worms, you simply let them grow. Hence why the listing states they are packed with food for continued growth. Now the food will dry out over time, at no fault of symton. You can't expect the food to stay moist forever. You can easily buy more food online if needed. I love Symton and they truly care about their customers. If you're unhappy with your order, they ALWAYS make it right. Stuff happens and you can't expect orders to be perfect all the time. We never know how the packages are being handled during the shipping process, so it's best to not assume Symton is at fault. Symton is always going to have me as a customer, and I feel great knowing that they will go above and beyond to address any issues I may encounter.
My order had an issue and Symton made it right ASAP. I definitely appreciate prompt service, especially when there was an issue with the order. I will definitely order from them again as soon as I need more.
This selection makes feeding time fun for the whole family!! And makes for one super happy chameleon. Love the variety of sizes of the critters as well. Everything always arrives quick and ALIVE.
Will never order from this company again.